Shipping & Delivery

Served Countries: Belgium, European Union
For shipments outside the EU, please contact us.

Order Processing

• Orders are processed within 24–48 business hours (Mon–Sat)
• You will receive a tracking number via email/SMS when your package ships

Delivery Methods

• Belgium: national courier (Bpost/DHL), delivery in 1–2 business days
• EU: express courier (DHL/DPD/UPS), delivery 2–5 business days depending on the country
• In-Store Pickup – Click & Collect (free): ready in 2–24 hours; we will notify you when available

Suggested Shipping Rates (may vary per courier contract)

• Belgium: €9.99 — free from €100
• EU Zone 1 (FR, NL, LUX, DE): €9.99 — free from €100
• EU Other Countries: €9.99 — free from €100
  Final rates and free shipping thresholds are displayed at checkout

Important Notes

• Orders placed after 14:00 are shipped the next business day
• Delivery times are estimates; weather and holidays may cause delays
• Extra-EU shipments: duties and taxes are the responsibility of the recipient

Lost or Damaged Packages

• Report within 48 hours of delivery (include photos of the packaging)
• We will open a claim with the courier and offer replacement or refund